Return & Refund Policy

We take great pride in the quality and craftsmanship of our lab-grown diamond jewelry. If you're not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

Returns are accepted within 7 days of receiving the product.
Items must be unused, unworn, and returned in their original packaging with all tags intact.
Custom or personalized items are non-returnable unless there is a manufacturing defect.

2. How to Initiate a Return

To request a return, please contact us via:

📧 Email: info@thegreencarat.com
📞 Phone: +91 98337 10390

Include your order number, reason for return, and clear photos (if applicable). Our support team will guide you through the return process.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days via the original payment method.
Shipping charges (if any) are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. You may return your product and place a new order.

5. Damaged or Defective Items

If you receive a damaged or incorrect item, please report it to us within 48 hours of delivery with clear photos. We will arrange a replacement or issue a full refund.

6. Non-Returnable Items

Customized/personalized jewelry
Gift cards
Items on final sale or discount

7. Questions?

We’re here to help with any questions or concerns: